Conference : User Group : Mitel User Group http://www.mitelusergroup.com/forum/ I've added some alert numbers and added them to the agent skill group and alert specific group alert on the agent number, but when I try to add it to the telephone directory, it says "no matching record was found." I'm not tryng to find it, I'm trying to add it and get that. Does anyone know why I would get that? http://www.mitelusergroup.com/forum/messages.cfm?threadid=5FF02EDA-A6ED-BD4C-02C487C40E531812&r=1 2012-05-16T11:04:36-05:00 TELEPHONE DIRECTORY - TRYING TO ADD NUMBER From the Revolabs side there should be no problem - the FLX is a third party SIP device to the Mitel PBX. Contact Revolabs' support at support@revolabs.com to get their help on the issue. http://www.mitelusergroup.com/forum/messages.cfm?threadid=28E6803F-B7D8-8B55-64271B41D366FAEA&r=2 2012-05-14T16:54:18-05:00 Revolabs FLX2 VOIP conference system I would like to add that "House Phone Day, which is Red X" has nothing to do with this setting. The assigned day number is dialed when the system is in day mode. The phone can be designated as a house phone that automatically dials a this number when the handset is lifted. http://www.mitelusergroup.com/forum/messages.cfm?threadid=84075C2A-048A-41C5-29BF10DFE60EA667&r=3 2012-05-11T08:05:34-05:00 No Ring for second caller when call recipient is on the phone Every station can have distinct audio for calls ringing or camping on. If you go to her station settings, you should see 'Audio for Calls Camped Onto This Device'. You can change it to Ringback. http://www.mitelusergroup.com/forum/messages.cfm?threadid=84075C2A-048A-41C5-29BF10DFE60EA667&r=4 2012-05-10T19:33:24-05:00 No Ring for second caller when call recipient is on the phone I'm new to IP phone systems and we currently have a Mitel 3300 system. My FM has purchased a Revolabs FLX2 VOIP wireless conference system and has asked me to set it up. I have gone through the instructions and its not working and I thinks its because we have no SIP licences on our system, would this be correct? Throughout the office we have Mitel IP phones but the current polycoms we have in our meeting rooms are analogue. Hopefully someone will eb able to help, thanks in advance. http://www.mitelusergroup.com/forum/messages.cfm?threadid=28E6803F-B7D8-8B55-64271B41D366FAEA&r=5 2012-05-10T10:07:47-05:00 Revolabs FLX2 VOIP conference system Hannah, Instead of going directly into the Scheduler form, I would suggest the following: Maintenance and Diagnostics Backup/Restore Backup Set the location of the backup file. (default is c:\) Then click "Schedule Backup" and choose your scheduling options. http://www.mitelusergroup.com/forum/messages.cfm?threadid=0DB59D6E-E84C-FA07-5E27A22A7D68F4F2&r=6 2012-05-10T09:43:55-05:00 Mitel backup scheduler [img]C:\Documents and Settings\hannah.lee\My Documents\My Pictures\scheduler.jpg[/img] Hi, I have successfully scheduled a backup job but not sure where to find the backup file. There is no option to enter the destination path on the activity parameter screen of the scheduler. Our controller is 33000, MCD Version 5 SP1. Hope get someone to help!! Cheers, Hannah http://www.mitelusergroup.com/forum/messages.cfm?threadid=0DB59D6E-E84C-FA07-5E27A22A7D68F4F2&r=7 2012-05-09T21:27:28-05:00 Mitel backup scheduler The voicemail itself is more than enough for our needs, the problem is sombody, whether it be Mitel or Mitel's contracted third party, isn't following industry standards when generating emails and has left no way for a user to correct the problem. We were able to overcome the problem by setting up an SMTP server of our own and "forwarding" the emails through it as opposed to simply "relaying" it. This changes the "from" domain to something that can be resolved through DNS. It's not the best solution as it adds another layer of complexity, but it serves its purpose. I'd still like to see a way to properly format the outbound mail directly from the embedded VM. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=8 2012-05-09T10:16:55-05:00 Voice Mail to Email "from" address My understanding is that the embedded voicemail is a third party solution, and not under Mitel's direct control. If a site requires more than just basic voicemail capabilities, the recommendation would be to go with NuPoint. Office 365 doesn't allow you to manage an allowed relay list of some kind? http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=9 2012-05-09T09:51:20-05:00 Voice Mail to Email "from" address Yes it is the embedded vm http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=10 2012-05-08T17:46:47-05:00 Voice Mail to Email "from" address Hello, we are having a Mitel 3300 with Nupoint and we do not encounter that issue. I was curious, are you referring to the built in VM within the 3300. [i]* Last updated by: PCPlanet on 5/8/2012 @ 5:34 PM *[/i] http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=11 2012-05-08T17:33:51-05:00 Voice Mail to Email "from" address Thank you guys for your help. Yes, I was configuign on regular ring group. Added the member in the group and then directed the call if noone picks up via the last timeout option. http://www.mitelusergroup.com/forum/messages.cfm?threadid=55886F0E-DADC-A485-44747844E98D32EA&r=12 2012-05-08T11:48:45-05:00 Ring Group : Show voicemail indication to all memebers Oh. I didn't see that detail. user@ipaddress rather than user@mydomain. That is different. Oh well. Let us know how you figure it out. I'm sure you will and you won't be the first person with a 3300 and Office 365 - so the more the better. Good Luck. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=13 2012-05-07T13:52:57-05:00 Voice Mail to Email "from" address absolutely a Mitel issue. user_name@ipaddress, especially a private IP address is improperly formatted. Most email providers will reject any email they cannot do a DNS lookup on, and they will never be able to resolve a private IP address. Microsoft has refused to make an exception for our measly little 45 boxes. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=14 2012-05-07T13:42:57-05:00 Voice Mail to Email "from" address I don't think, at this time, that it's even a Mitel issue. but, I'm curious if you'll be able to find someone at Office 365 to make it right. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=15 2012-05-07T13:37:02-05:00 Voice Mail to Email "from" address Thanks for the reply. We are looking at a couple of "work arounds", but it just seemed odd that Mitel would not have a way to properly format the email. I would much prefer to do it "right" rather than just make something work. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=16 2012-05-07T13:24:47-05:00 Voice Mail to Email "from" address Good question. I think another way of putting this is that Office 365 is seeing the VM as a "spoofed" message because the domain is the same, but the IP address isn't what the hosting company (Microsoft) is expecting. I think this happens a bit with outsourced anti-spam and email. In my case, I work with the hosting provider to accept certain IP addresses from ourdomain.com so that they are not rejected as spoofed messages. Kind of a "trust" relationship. The hard part is who do you call at Microsoft to say, "hey, please don't reject our unified messaging voice mails! they're legit!" But maybe there is something on the Office 365 portal where you can add your internal domain IP address as a trusted source. I just did a quick google on this...not extensive...but can you create some kind of federation between your real domain and the exchange instance at office 365 (if one already doesn't exist?) http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=17 2012-05-07T13:17:01-05:00 Voice Mail to Email "from" address Our 3300ICP forwards our VM to an email address. This was working great until we switched email providers and VM began to not get delivered. We have narrowed the problem down to how the 3300 formats the email. It sets the "from" address as user_name@IPAddress, and of course we are using a private IP address, and when the recieving host (MS Office 365) gets the mail for delivery it tries to do a revers DNS lookup on the sending domain (IPAddress) and of course fails, and then dumps the email. My question is, is there a way to set the "from" email to be formatted in a more standard way, user_name@ourdomain.com, so that reverse DNS will not fail and the emails can be delivered. http://www.mitelusergroup.com/forum/messages.cfm?threadid=94A99014-D255-3EDE-A994E30BEC110453&r=18 2012-05-07T13:02:45-05:00 Voice Mail to Email "from" address I think yours may be a little different. We were not actually using the console. So it has been shut off. The calls were ringing to a night bell. In each ACD Q I changed the path unavailable answer point directory and the interflow point directory number to go to our ext. for the console. Then I changed the call reroute always that used to ring to the night bell, to go to the ext. for the console up here also. I'm not sure how to get the calls to the 2nd console if the first one is up. http://www.mitelusergroup.com/forum/messages.cfm?threadid=C0492DA4-CE0E-5C01-0935299A0AEBC4F8&r=19 2012-05-04T07:32:03-05:00 CONSOLE AT 2ND LOCATION Can you explain how you did this? I have a 2nd console at our DR Site and in order to take calls on it we have to turn off the console at our HQ and the other kicks in. Ideally I would like to allow the DR console to take all calls in a DR situation automatically as we may not be able to get into the HQ building to turn off the 1st console. http://www.mitelusergroup.com/forum/messages.cfm?threadid=C0492DA4-CE0E-5C01-0935299A0AEBC4F8&r=20 2012-05-04T03:00:52-05:00 CONSOLE AT 2ND LOCATION