GBJeffrey
Joined: 03/25/09
Posts: 16 |
Voice mail Configuration
07/10/09 8:23 AM
Hello,
I am trying configure an outside voice mail number for my customers, so when they dial in they are prompted to enter their extension and password.
Right now, in order for them to access their VM from the outside they dial their 7-digit number listen for their gretting and press * to access the voice mail system.
I tried configuring a number, when I dialed it I reached our main office greeting, it never routed to VM.
I contacted my VAR and they said this could not be done and that my customers would still need to press * to access thier VM. So, when the hear the main office greeting, they can press *.
Is there away around this? Has anyone been able to program a 7-digit number that allows the customer to dial straight into VM and enter their extension and pwd without having to press *?
Thank you for your time.
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JasonSpainhour
Joined: 04/23/07
Posts: 122 |
RE: Voice mail Configuration
07/10/09 9:02 AM
Not sure I'm clear on your setup...
Do you have 7 digit mailboxes, or are you saying the user calls their DID (using 7 digits) and after it rings awhile (or immediately if they are on DND and you have call rerouting programmed that way), their VM greeting starts and then they press * to login to their mailbox?
Jason Spainhour -
Vice President, Mitel User Group
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dilla
Joined: 01/23/09
Posts: 49 |
RE: Voice mail Configuration
07/10/09 9:29 AM
You must press a *. The * trigger Nupoint that the caller wants to get into their mailbox instead of leave a message for someone else.
An example;
We have a DID to our voicemail system.The message states ".... to enter your personal mailbox, please press star then your mailbox number followed by another star"
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GBJeffrey
Joined: 03/25/09
Posts: 16 |
RE: Voice mail Configuration
07/10/09 9:33 AM
Hi Jason,
The enduser calls their assigned 7-digit #. Their phone rings 4 times or if on DND goes right to VM. When their VM picks up their personal gretting starts to play. In order for them to check their messages, they have to press *. Once they press * they are prompted to enter their extension and PWD.
I would like to create a 7-digit number like 562-5555 for my end-users to dial into from the outside to access their voice mail without having to dial their assigned DID, access their greeting and press * to access their messages.
Utitlmatly, this outside # will automatically ring to voice mail and ask the end-user to enter their extension and password, without having to press *.
Can this be done? Thanks for responding Jason.
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dilla
Joined: 01/23/09
Posts: 49 |
RE: Voice mail Configuration
07/10/09 9:36 AM
What you just explained is the exact scenario we have set up.... like I briefly explained in my last post
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armstrong
Joined: 04/23/09
Posts: 43 |
RE: Voice mail Configuration
07/10/09 9:38 AM
Just to confirm GBJeffrey....
You have a Nupoint voicemail yes?
Or are you using the embedded VM on the 3300?
They behave slightly differently with the 3300 embedded being more limited.
Also, how many #'s are your extensions?
3? 4? or 7?
We realize they dial the 7 digit # to get in, but is their mailbox # 5555 or 1234?
Dawn Armstrong
Webcor Builders
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GBJeffrey
Joined: 03/25/09
Posts: 16 |
RE: Voice mail Configuration
07/10/09 10:49 AM
We are using the embedded VM on our 3300.
Internally, we use 4 digit dialing
externally, we use 7-digit dial.
There VM is 4 digit
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JasonSpainhour
Joined: 04/23/07
Posts: 122 |
RE: Voice mail Configuration
07/10/09 11:18 AM
The problem you are running into is that the voicemail doesn't have a way to differentiate between people calling in to leave a message versus those wanting to login and hear their messages.
There are really only two options available to you at this time. Either one requires the * to be pressed so that the voicemail system knows you want to log in to a mailbox.
1. Your current setup.
2. As Dilla suggested, you can point a DID directly at the voicemail pilot (hunt group) number and the caller will hear a generic greeting at which point they should press * then Mailbox number followed by their passcode.
Jason Spainhour -
Vice President, Mitel User Group
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JasonSpainhour
Joined: 04/23/07
Posts: 122 |
RE: Voice mail Configuration
07/10/09 11:26 AM
I can think of a couple of ways that a voicemail system could do what you're asking for, but the embedded will not do it, and I don't think NuPoint will at this time either (at least I can't find options to do so in our NP or embedded).
1. If the voicemail had a separate line group/port assigned to just process mailbox login requests, then it could immediately ask you for your mailbox number and passcode.
2. If you could program additional numbers into your mailbox properties (such as your mobile phone), and the voicemail could "see" caller ID on the inbound call, it could potentially know which mailbox that device is associated with (just like it does with your desktop extension) and ask you for your passcode immediately.
It seems like I've heard talk of #2, but can't remember where/what context. Maybe with 6510 or an upcoming release of NuPoint? Or maybe something implemented in the upcoming Dynamic Extension? Anyone else remember?
Jason Spainhour -
Vice President, Mitel User Group
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chelrob
Joined: 02/05/10
Posts: 4 |
RE: Voice mail Configuration
03/05/10 1:58 PM
Can you point a DID at the VM hunt group using a System Speed call?
This should get the job done.
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