This post originally appeared on the Mitel Freedom Blog.

The initial purchase of Mitel equipment at SkillPath Seminars was before my time. From its origins as a true “Mom and Pop,” SkillPath quickly experienced exponential growth and maxed out the capabilities of its existing PBX. The first Mitel was purchased primarily because of its affordability. At the same time, it allowed for rapid growth, and had all of the features of the “big name” vendors.

Since I came on-board, we have gone through multiple system upgrades. As each major upgrade (read replacement) drew near, we took a look at whether it made sense to continue down the path of the Mitel product line. We evaluated other systems and continually found them lacking in some area which was key to our business needs. In the worst example, a well-known competitor’s system actually locked up during their demo. When we left, they were still struggling to recover the system.

The single most important factor in our decision to stick with Mitel over the years is simple. With Mitel, you can be sure that call quality is king. Mitel has a proven track record for valuing the call and its quality above everything else. When you pick up a Mitel phone, it just works. This is a very different philosophy from some of their competitors, who look at voice as “just another packet” on the network.

Mitel has also given us options. The 3300 platform gives us the flexibility to manage our calls in as granular a fashion as we want in order to best meet the needs of our customers. We are able to ensure that calls are handled in the most efficient and customer-friendly manner possible. SkillPath recognizes that each call has a very real monetary value to us. We are not willing to trust that customer interaction to a less-experienced telephony vendor, and certainly not to one whose focus is not telephony. So far, our trust in Mitel has proven well-founded.

Mitel’s commitment to a quality product is complemented by its vision of the future. It is reassuring to know that the solution provider we have chosen is at the forefront of communications technology and determining how that technology can be best applied to real-life business situations.

Jason Spainhour is the Director of Information Systems for SkillPath Seminars, headquartered in Mission, KS. SkillPath is the premier provider of business training in the United States, Canada, Australia and New Zealand. He also currently serves as vice president of the Mitel User Group. In his spare time, Jason enjoys spending time outdoors and working with his children’s youth sports teams.